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Shipments and returns

How to choose my shipping options ?

2 options are available :

Choose PostExport for both light and low value items (such as refills) and if you can wait a few days (no insurance and no tracking number available)
Prefer FedEx for more security (medium to high value orders), quicker delivery notice (tracking number and limited insurance included)
PostExport (Priority): boxes or bubble envelopes up to 2 kgs/4 lbs weight per pack (notice 3 to 10 business days(*)); deliveries by your local Post Office agent.
FedEx (Express courier): short to very short notice: notice of 1 to 4 business days*, door-to-door service.

*according to destinations

Shipping fees vary according to both weight and destinations



When shall I be delivered ?

Availability of each item is displayed.

"onstock" items, are shipped between 0 to 3 business days (after payment confirmation).
If the item is marked with a notice, your order will be shipped upon delivery from our manufacturers*
Notice can be estimated by: shipment date + selected shipping option notice = delivery

To know more about the delivery notice of your current order, you can check directly on the carrier's website with the tracking number we have given you (PostExport excepted):

FedEx: go to  (select your country on home page and type your tracking number in the frame "track".

*displayed notice is an average and may vary more or less. We shall advise you on real notice prior validating your order.

I have changed my mind, can I exchange or be refunded ?

If your order is already charged AND shipped, you shall be refunded of ordered items by reverse charge on your credit card, as soon as we receive your returned order. Shipping fees will be excluded.

If your order is already charged but not shipped yet, you shall be refunded 100% by reverse charge on your credit card (see "Is paying online secure?")

If you have changed your mind after you have been delivered, please return the item(s) to us within 7 calendar days  (starting delivery day)
More details about the procedure in our General Sales Conditions